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Technical Support and Service

Our company has dedicated technical service personnel who can provide you with full technical support and service before, during, and after sales. Please feel free to contact us with any questions regarding product information, technology, or usage. You can contact us by logging in to our company website, email, or WeChat official account. We will respond to you as soon as we receive your information.

In order to provide better support, we need your help in providing the following information:

  • Equipment model, SN number
  • Information such as the brand, model, and configuration of the connected device
  • Fault information and brief description
  • Photos of the fault site (if conditions permit)

IGEN Tech Co., Ltd.